FAQs

What is the best method to get enough blood from your finger for a home test kit?

First try to make your hands warm as this will increase the blood flow. Massage your finger towards the tip rather than squeezing and make sure you prick your middle or ring finger.

How old does a child have to be to have a sample taken via finger prick?

We do not recommend attempting to take a sample from anyone younger than 12 years old. However, this sample is likely to be easier to take than a draw from a vein. Parents or guardians are advised to use their own discretion, alternatively please contact your GP for advice.

How high do I need to fill the tube?

All tubes should be filled as high as possible, this is to ensure that there is a sufficient sample to provide a result.

Do I need to fast before I take my test?

You do not need to fast for our tests. If you have been requested by your GP or healthcare provider to fast, please contact us.

When will I receive my test kit?

We ship all of our products using a next day service. If you have not received your product after 3 working days, please contact us.

Can I make an order over the phone?

Unfortunately, we cannot complete your order over the phone. Should you require a large order and would like to discuss your order, please contact us at info@healthifygroup.co.uk

Will I get another kit sent to me if I cannot fill up the tube?

Yes we can send you a new test kit by post, please contact us.

Will my results ever be delayed?

Unfortunately, there are certain situations when your results may be delayed, for example a late delivery of a sample through the post. We do our very best to send your results back within 48-hours, however this isn’t possible 100% of the time.

What does it mean when a sample is Haemolysed?

Haemolysed blood means that the red blood cells have been damaged during the blood collection or transportation process. Heat can also cause it too. It can be difficult to test and can mean that the blood test needs to be repeated more than once.

Who can I contact if there is a delay?

Please contact us on info@healthifygroup.co.uk

How long does it take to receive test results?

Results with be sent the day after the blood arrives at the laboratory. For allergy testing and sexual health profiles, results with be sent 2 to 3 days after your sample arrives at the lab.

Once I receive my results, who will be able to interpret them?

We recommend you contact your GP for a full interpretation of your results.

Why didn’t the laboratory perform all the tests I requested?

In some cases, only certain tests within a profile can be performed. This can happen for several reasons including where the sample was of insufficient volume or quantity of blood.

How quickly should I post my samples after taking blood?

As quickly as possible. Blood samples can deteriorate over time. We recommend not posting your samples over the weekend, bank holidays or at times where delays may be likely to the postage service.