Thank you for choosing www.healthifygroup.co.uk. We want you to have a positive experience when shopping with us. Please review our refund and returns policy below to understand your options in case you need to return or seek a refund for a lab test.

Refund and Return Eligibility

a. Refund Requests: Refund requests can only be made within 30 days from the date of purchase. After this period, no refunds will be granted.

b. Return Requests: Return requests can only be made within 21 days from the date of receiving the lab test kit.

Eligible Situations for Refunds and Returns

You may be eligible for a refund or return in the following situations:

a. Incorrect or Defective Lab Test Kit: If you receive a lab test kit that is incorrect or defective, you may request a full refund or a replacement kit. To initiate a refund or return, please contact our customer support team at info@healthifygroup.co.uk within the specified timeframe, providing details and any necessary evidence.

b. Shipping Damage: If your lab test kit arrives damaged due to shipping, please contact our customer support team at info@healthifygroup.co.uk within 7 days of receiving the kit. We may request photographic evidence of the damage before proceeding with a refund or replacement.

Non-Eligible Situations for Refunds and Returns

The following situations are not eligible for refunds or returns:

a. Change of Mind: We do not accept returns or provide refunds for lab test kits due to a change of mind or personal preference.

b. Misinterpretation of Results: We do not offer refunds based on the interpretation of test results, as the interpretation should be done by a qualified healthcare professional.

c. Incorrect or Incomplete Information: If you provided incorrect or incomplete information during the order process, resulting in misplaced kits or inaccurate lab tests, we are not responsible for refunds or returns.

Return Process

If you believe your situation meets the criteria for a refund or return, please follow these steps:

a. Contact Customer Support: Reach out to our customer support team at info@healthifygroup.co.uk within the specified timeframe, providing your order details, reason for the refund or return, and any supporting evidence.

b. Confirmation and Instructions: Our customer support team will review your request and provide further instructions. In some cases, we may require you to return the lab test kit in its original packaging.

c. Processing Time: Once we receive the returned kit (if required), we will process your refund or replacement within 5 business days. Refunds will only be issued using the original payment method.

Contact Us

If you have any questions about our refund and returns policy or need assistance with a refund or return request, please contact our customer support team at info@healthifygroup.co.uk.