These terms and conditions ("Terms") govern your use of www.healthifygroup.co.uk ("Website") operated by Healthify Group Limited ("Company"). By accessing and using the Website, you agree to comply with these Terms. If you do not agree with these Terms, please refrain from using the Website.

About

We are a limited company registered in England under company number 15044008 (“Healthify Group”, “we”, “us”, “our”). Our registered office is 124 City Road, London, England EC1V 2NX.

Contacting us

Should you have any questions, you can contact us via email at info@healthifygroup.co.uk

Acceptance of Terms

By accessing or using the Website, you acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy.

Lab Test Information

The lab tests offered on the Website are for informational purposes only and should not be considered a substitute for professional medical advice, diagnosis, or treatment. Consult a qualified healthcare provider for any medical concerns.

The lab test results may vary and should be interpreted by a qualified healthcare professional. The Company is not responsible for any misinterpretation of test results.

Ordering Lab Tests

You may order a test with us if:

a.     You must be at least 18 years old and capable of entering into a legally binding contract.

b.     You are a legal resident of Great Britain (England, Scotland and Wales only) or Northern Ireland; and

c.     You hold a valid debit or credit card in your own name

All orders are subject to availability. The Company reserves the right to refuse or cancel any order for any reason, including but not limited to technical errors, pricing inaccuracies, or suspected fraudulent activity.

All and any staff working or affiliated to the company are expected to apply to the same terms listed here within, including members paying with tokens or discount codes.

Payment and Pricing

a. Payment for lab tests must be made at the time of ordering. The prices displayed on the Website are in Pound Sterling [Currency] and are inclusive of all applicable taxes and fees.

b. Prices are subject to change without notice. Any changes to prices will not affect orders that have already been placed.

c. You agree not to engage in any fraudulent, unauthorized, or unlawful activity related to payments, including but not limited to:

i. Using payment methods without proper authorization or ownership.

ii. Providing false or misleading payment information.

iii. Initiating chargebacks without a valid reason.

iv. Attempting to manipulate or exploit payment systems or processes.

v. Making payments with the intent to defraud or engage in illegal activities.

d. In the event of suspected payment misuse, the Company reserves the right to take appropriate actions, including reporting the incident to relevant authorities and suspending or terminating your account and access to the Website.

e. The Company shall not be held liable for any losses or damages incurred due to your misuse of payments, and you shall indemnify and hold the Company harmless from any claims arising out of such misuse.

Shipping and Delivery

a. Lab test kits will be shipped to the address provided during the ordering process. The Company will make reasonable efforts to ensure timely delivery, but is not responsible for delays caused by unforeseen circumstances.

b. Shipping costs, if applicable, will be clearly indicated during the checkout process.

Refunds and Returns

Due to the nature of lab tests, refunds and returns may be subject to certain restrictions. Please refer to our Refund and Return Policy for more information. Please contact info@healthifygroup.co.uk with any queries or concerns

User Accounts

a. To access certain features of the Website, you may be required to create a user account. You are responsible for maintaining the confidentiality of your account information and for all activities that occur under your account.

b. The Company reserves the right to terminate or suspend user accounts at its discretion, especially in cases of suspected violations of these Terms.

Intellectual Property

a. All content on the Website, including text, graphics, images, and logos, is the property of the Company and is protected by intellectual property laws.

b. You may not use, reproduce, modify, distribute, or otherwise exploit any content from the Website without the Company's prior written consent.

Limitation of Liability

The Company shall not be liable for any direct, indirect, incidental, consequential, or special damages arising out of or in connection with the use or inability to use the Website or the lab tests offered.

Governing Law

These Terms shall be governed by and construed in accordance with the laws of UK Legislation. Any disputes arising out of these Terms or your use of the Website shall be subject to the exclusive jurisdiction of the courts of UK Legislation.

Changes to Terms

The Company reserves the right to modify or revise these Terms at any time. Changes will be effective upon posting on the Website. Your continued use of the Website after changes have been posted constitutes your acceptance of the updated Terms.